• Welcome to Angel Lane Surgery

    Angel Lane Surgery
  • Clinics & Services

    We offer a range of clinics and services at the practice.

    More Information
    A blood pressure monitor
  • Home Visits

    We offer home visits to patients who are housebound or too ill to attend the surgery.

    More Information
    The door to the Nurse
  • Repeat Prescriptions

    Repeat prescriptions will be ready for collection within 3 working days.

    More Information
    The waiting room
  • Patient Participation Group

    Find out more about our patient group

    More Information
    Chairs lined up in the waiting room
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To view, print or save our practice booklet, click here
Help for 11-19 year olds
Call 111 - When it is less urgent than 999

Contact us online. If you need help with a non-urgent medical or admin request, you can now contact us online. Submit a new request

If you need immediate medical attention at any time of the day please call 999

We are open 8am to 6.30pm Monday to Friday.

To book an appointment please call us on:

01371 872122

8am-10am: Urgent enquiries only

After 10am: Routine enquiries and pre-bookable appointments


Or click here to contact us online using accuRx

Please note that we do not have a walk in appointment system.

Appointments are being delivered face-to-face, over the telephone and via video where appropriate. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

You can also call NHS 111

ANGEL LANE SURGERY – UPDATE 17TH MAY 2021

You may have seen on the news that from Monday 17 May, doors at GP practices are ‘re-opening’. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available for those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread.

GP practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe.

As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most.

We will keep you updated as soon as we are clear about how we can re-open our reception areas safely. Thank you for your support.

As from the 15th June 2020 all patient and visitors to Angel Lane Surgery will be required to wear a face covering when inside the surgery. If any patient arrives at the surgery without a face covering, a medical face mask will be provided in emergencies. This policy will be in place at the surgery until further notice. Children under 2 or patients with breathing difficulties or experience genuine discomfort / distress whilst wearing a face mask, do not need to wear a face covering.


Click here for a guidance note for patients requesting exemption letters for face masks/coverings (PDF, 205KB)

Patient Text Messaging Service

Angel Lane Surgery is now starting a patient messaging service.  This will allow appointment reminders and Information to be sent to patients.  You will receive a welcome message on your mobile telephone.

Please could you notify the surgery if you receive this message in error or wish to amend any of your details. Messages will only be sent to mobile numbers that are on your clinical record, therefore please ensure the number you have provided us with is still correct.

Welcome to Angel Lane Surgery

As from the 1st July 2021 the facility to order repeat prescriptions via our website will be removed.

To order your repeat medication please use one of the following services:-

Email - WECCG.F81090-dispensary@nhs.net
NHS App
Patient Access

Advice for parents during coronavirus

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself. 

Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done. Here is some advice to help: click here.

Dispensary direct telephone number: 01371 871061

Opening Hours

Monday - Friday
Morning        9am – 1pm
Afternoon    2pm  5.30pm

The Dispensary would greatly appreciate your help at this difficult time

Please do not request more than 1 month’s supply of medication at a time.  Patients that request 2 months or more will only receive 1 months’ supply.  We are not able at this time to provide any extra medication.

Please allow extra time for your prescriptions to be processed, 3 working days if possible.  Please do not contact the surgery to ask if prescriptions are ready to collect.  If you have given the appropriate time for collection then your order will be ready to collect.  The dispensary telephone line is receiving a high volume of calls from patients making enquiries; this is taking up a lot of staff’s time which is needed in preparing patients prescriptions.

Thank you

CORONAVIRUS UPDATE

NHS 111 is experiencing very high call volumes from patients that suspect they may have symptoms of the Coronavirus. 

Please can all patients use the link below as there first point of contact. There you will find all the relevant and up to date information and what to do:-

https://www.nhs.uk/conditions/coronavirus-covid-19/
  
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. 

These can be accessed at: https://111.nhs.uk/service/covid-19

CORONAVIRUS

Have you had contact with somebody with Coronavirus

or

do you have any of these symptoms?

Cough, fever, shortness of breath

If yes, to protect yourself and others please go home and visit the  NHS 111 website for expert advice.

Do not enter this building

Find out more at nhs.uk/coronavirus

If you are not sure what you should do when you are feeling unwell,  you can call NHS 111 for urgent health advice 24 hours a day.

Free to use, NHS 111 advisers and clinicians will help you to find the best service for your needs, whether that’s an out-of-hours GP appointment, emergency dentist or even a referral to A&E. It’s really important to use the right NHS service for your specific symptoms or condition and NHS 111 will help you with this.

Your local pharmacist is an expert in medicines and minor illnesses and a great source of trusted advice on a range of health issues. As well as helping you to get the right over the counter medicine to relieve your symptoms, they will also tell you if something needs attention from your practice nurse, GP, dentist, your local minor injuries unit or urgent care centre.

Angel Lane Surgery
Angel Lane
Great Dunmow
Essex CM6 1AQ

We aim to provide you and your family with the best possible healthcare.

The practice started in Great Dunmow at the turn of the century, moving from the
High Street to its new purpose-built premises in 1986.

We are a dispensing practice in this semi-rural market town.

Care Navigation is on its way……

Our receptionists will now be known as ‘Care Navigators’ and are here to help you to see the right person for your health needs.

Please do not be offended when they ask you what the problem is when you call to make an appointment.

This will enable them to navigate you to the correct and most appropriate health professional.

Care Navigator Information

Please click here for an all-text version of this notice.

ONE PROBLEM = ONE APPOINTMENT

To try and keep waiting times to a minimum, doctors will only deal with one problem per appointment. If you have more than one issue you would like to discuss with the doctor please book a double appointment. We apologise for any inconvenience this may cause.

Practice Manager
March 2018

Please note that all calls made to and from the surgery are recorded

Patient Notice

As from April 1st 2015 all patients registered at the practice will have a named GP. If you are over the age of 75 years old you will be informed in writing, if you are under this age and wish to know the name of your GP please contact the surgery. You will still be able to see the GP of your choice, the named GP will be responsible for the patients overall care.

You can now see a GP at the weekend and in the evenings too

When the surgery is closed

If you require urgent medical assistance out of surgery hours please contact NHS111. To get help from NHS111, you can:

  • call 111
  • go to 111.nhs.uk (for people aged 5 and over only)

NHS111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles.

Evening and weekend appointments

You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.

If you become unwell or are injured make sure you choose the right NHS service to make sure you get the best treatment. Choose Well. Click here for more information.
Click here for the Choose Well Guide (PDF, 297KB)

 You can now book your appointments and reorder medication online. Before you can use this system, please contact reception to gain the appropriate details.

Patient Access Sign in to Patient Access

Emergency medical attention between 6.30pm – 8am,
and at weekends and Bank Holidays

NHS 111 - Tel: 111

We are pleased to announce that our 2015
Patient Participation Report is available

Click here for the details

 

Practice News
Health Conditions A to Z
Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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