Advice for parents during coronavirus

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself. 

Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done. Here is some advice to help: click here.

Dispensary direct telephone number: 01371 871061

Opening Hours

Monday - Friday
Morning        9am – 1pm
Afternoon    2pm  5.30pm

The Dispensary would greatly appreciate your help at this difficult time

Please do not request more than 1 month’s supply of medication at a time.  Patients that request 2 months or more will only receive 1 months’ supply.  We are not able at this time to provide any extra medication.

Please allow extra time for your prescriptions to be processed, 3 working days if possible.  Please do not contact the surgery to ask if prescriptions are ready to collect.  If you have given the appropriate time for collection then your order will be ready to collect.  The dispensary telephone line is receiving a high volume of calls from patients making enquiries; this is taking up a lot of staff’s time which is needed in preparing patients prescriptions.

Thank you

CORONAVIRUS UPDATE

NHS 111 is experiencing very high call volumes from patients that suspect they may have symptoms of the Coronavirus. 

Please can all patients use the link below as there first point of contact. There you will find all the relevant and up to date information and what to do:-

https://www.nhs.uk/conditions/coronavirus-covid-19/
  
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. 

These can be accessed at: https://111.nhs.uk/service/covid-19

CORONAVIRUS

Have you had contact with somebody with Coronavirus

or

do you have any of these symptoms?

If yes, to protect yourself and others please go home and visit the  NHS 111 website for expert advice.

Do not enter this building

If you are not sure what you should do when you are feeling unwell,  you can call NHS 111 for urgent health advice 24 hours a day.

Free to use, NHS 111 advisers and clinicians will help you to find the best service for your needs, whether that’s an out-of-hours GP appointment, emergency dentist or even a referral to A&E. It’s really important to use the right NHS service for your specific symptoms or condition and NHS 111 will help you with this.

Your local pharmacist is an expert in medicines and minor illnesses and a great source of trusted advice on a range of health issues. As well as helping you to get the right over the counter medicine to relieve your symptoms, they will also tell you if something needs attention from your practice nurse, GP, dentist, your local minor injuries unit or urgent care centre.

Care Navigation is on its way……

Our receptionists will now be known as ‘Care Navigators’ and are here to help you to see the right person for your health needs.

Please do not be offended when they ask you what the problem is when you call to make an appointment.

This will enable them to navigate you to the correct and most appropriate health professional.

Please click here for an all-text version of this notice.

ONE PROBLEM = ONE APPOINTMENT

To try and keep waiting times to a minimum, doctors will only deal with one problem per appointment. If you have more than one issue you would like to discuss with the doctor please book a double appointment. We apologise for any inconvenience this may cause.

Practice Manager
March 2018

Please note that all calls made to and from the surgery are recorded

Patient Notice

As from April 1st 2015 all patients registered at the practice will have a named GP. If you are over the age of 75 years old you will be informed in writing, if you are under this age and wish to know the name of your GP please contact the surgery. You will still be able to see the GP of your choice, the named GP will be responsible for the patients overall care.

Emergency medical attention between 6.30pm – 8am,
and at weekends and Bank Holidays

NHS 111 - Tel: 111

We are pleased to announce that our 2015
Patient Participation Report is available

Click here for the details