If you need immediate medical attention at any time of the day please call 999
We are open 8am to 6.30pm Monday to Friday
To book an appointment please call us on:
8am-10am: Urgent enquiries only
After 10am: Routine enquiries and pre-bookable appointments
Please note that we do not have a walk in appointment system.
Appointments are being delivered face-to-face, over the telephone and via video where appropriate. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
You can also call NHS 111
ANGEL LANE SURGERY UPDATE – FROM 19TH JULY 2021
We are here for you when you need us – how to access services
If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.
GP practices are busier than they have ever been and we want you to know how to get the help you need from us.
As you will know, we have been open throughout the pandemic, offering you telephone and online appointments. Face to face consultations are available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.
There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss please mention this when you speak to reception staff.
Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.
We have introduced the use of our online system “AccuRx”. This is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant amount of time to review and there are lots of other ways to get advice. Also, you will not get an instant response to these so if it is urgent please call the practice or contact 111.
On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the NHS website. You can also find out how to make the most of your pharmacist.
Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.
You don’t need to see a GP to refer yourself for some mental health services. Find out more at www.hpft.nhs.uk/services/community-services/wellbeing-service If you are worried about your mental health and any harm you may cause yourself please contact your practice.
Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.
Please continue to use general practice when you need to, we are open and there for you.
Thank you for your support.
As from the 15th June 2020 all patient and visitors to Angel Lane Surgery will be required to wear a face covering when inside the surgery. If any patient arrives at the surgery without a face covering, a medical face mask will be provided in emergencies. This policy will be in place at the surgery until further notice. Children under 2 or patients with breathing difficulties or experience genuine discomfort / distress whilst wearing a face mask, do not need to wear a face covering.
Patient Text Messaging Service
Angel Lane Surgery is now starting a patient messaging service. This will allow appointment reminders and Information to be sent to patients. You will receive a welcome message on your mobile telephone.
Please could you notify the surgery if you receive this message in error or wish to amend any of your details. Messages will only be sent to mobile numbers that are on your clinical record, therefore please ensure the number you have provided us with is still correct.
Advice for parents during coronavirus
Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.
Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done. Here is some advice to help: click here.
Dispensary direct telephone number: 01371 871061
Monday - Friday
Morning 9am – 1pm
Afternoon 2pm 5.30pm
Have you had contact with somebody with Coronavirus
do you have any of these symptoms?
If yes, to protect yourself and others please go home and visit the NHS 111 website for expert advice.
Do not enter this building
Find out more at nhs.uk/coronavirus
If you are not sure what you should do when you are feeling unwell, you can call NHS 111 for urgent health advice 24 hours a day.
Free to use, NHS 111 advisers and clinicians will help you to find the best service for your needs, whether that’s an out-of-hours GP appointment, emergency dentist or even a referral to A&E. It’s really important to use the right NHS service for your specific symptoms or condition and NHS 111 will help you with this.
Your local pharmacist is an expert in medicines and minor illnesses and a great source of trusted advice on a range of health issues. As well as helping you to get the right over the counter medicine to relieve your symptoms, they will also tell you if something needs attention from your practice nurse, GP, dentist, your local minor injuries unit or urgent care centre.
Angel Lane Surgery
Essex CM6 1AQ
We aim to provide you and your family with the best possible healthcare.
The practice started in Great Dunmow at the turn of the century, moving from the
High Street to its new purpose-built premises in 1986.
We are a dispensing practice in this semi-rural market town.
Care Navigation is on its way……
Our receptionists will now be known as ‘Care Navigators’ and are here to help you to see the right person for your health needs.
Please do not be offended when they ask you what the problem is when you call to make an appointment.
This will enable them to navigate you to the correct and most appropriate health professional.
Please click here for an all-text version of this notice.
ONE PROBLEM = ONE APPOINTMENT
To try and keep waiting times to a minimum, doctors will only deal with one problem per appointment. If you have more than one issue you would like to discuss with the doctor please book a double appointment. We apologise for any inconvenience this may cause.
Please note that all calls made to and from the surgery are recorded
As from April 1st 2015 all patients registered at the practice will have a named GP. If you are over the age of 75 years old you will be informed in writing, if you are under this age and wish to know the name of your GP please contact the surgery. You will still be able to see the GP of your choice, the named GP will be responsible for the patients overall care.
When the surgery is closed
If you require urgent medical assistance out of surgery hours please contact NHS111. To get help from NHS111, you can:
- call 111
- go to 111.nhs.uk (for people aged 5 and over only)
NHS111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles.
Evening and weekend appointments
You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/
If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.
Click here for the Choose Well Guide
You can now book your appointments and reorder medication online. Before you can use this system, please contact reception to gain the appropriate details.
Emergency medical attention between 6.30pm – 8am,
and at weekends and Bank Holidays
NHS 111 - Tel: 111
We are pleased to announce that our 2015
Patient Participation Report is available